Perceived Quality of WhatsApp Reference Service: A Quantitative Study from User Perspectives.
Academic libraries are experiencing significant changes and making efforts to deliver their service in the digital environment. Libraries are transforming from being places for reading to extensions of the classroom and learning spaces. Due to the globalized digital environment and intense competiti...
| Publicado en: | Information Technology & Libraries Vol. 41; no. 3; pp. 1 - 18 |
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| Autores principales: | , , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
American Library Association
Sep2022
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=159462248&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 159462248 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 07309295 ITL jtl: Information Technology & Libraries issn: 07309295 maglogo: N pubinfo: dt: Sep2022 vid: 41 iid: 3 pid: 55 pub: American Library Association place: Chicago, Illinois artinfo: ui: 159462248 159462248 159462248 10.6017/ital.v41i3.14325 159462248 ppf: 1 ppct: 17 formats: fmt: @attributes: type: P tig: atl: Perceived Quality of WhatsApp Reference Service: A Quantitative Study from User Perspectives. aug: au: Yan Guo Hiu Ching Lam, Apple Chiu, Dickson K. W. Ho, Kevin K. W. affil: MSc(LIM) Graduate, Faculty of Education, The University of Hong Kong sug: subj: Mobile Applications Utilization Quality of Life Libraries, Academic Hong Kong Consumer Satisfaction Evaluation Library Reference Services Human Male Female Adolescence Young Adult Adult Middle Age Quantitative Studies Hong Kong Multiple Regression Regression Coefficient alpha Descriptive Statistics Surveys Social Media Literature Review Data Analysis Software Bivariate Statistics Summated Rating Scaling Analysis of Variance Post Hoc Analysis Adolescent: 13-18 years Adult: 19-44 years Middle Aged: 45-64 years Male Female ab: Academic libraries are experiencing significant changes and making efforts to deliver their service in the digital environment. Libraries are transforming from being places for reading to extensions of the classroom and learning spaces. Due to the globalized digital environment and intense competition, libraries are trying to improve their service quality through various evaluations. As reference service is crucial to users, this study explores user satisfaction towards the reference service through WhatsApp, a social media instant messenger, at a major university in Hong Kong and discusses the correlation between the satisfaction rating and three variables. Suggestions and recommendations are raised for future improvements. The study also sheds light on the usage of reference services through instant messaging in other academic libraries. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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