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Explaining Why the Computer Says No: Algorithmic Transparency Affects the Perceived Trustworthiness of Automated Decision‐Making.

Algorithms based on Artificial Intelligence technologies are slowly transforming street‐level bureaucracies, yet a lack of algorithmic transparency may jeopardize citizen trust. Based on procedural fairness theory, this article hypothesizes that two core elements of algorithmic transparency (accessi...

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Published in:Public Administration Review Vol. 83; no. 2; pp. 241 - 263
Main Author: Grimmelikhuijsen, Stephan
Format: Article
Published: Wiley-Blackwell Mar2023
Subjects:
Bureaucracy
Trust
Artificial intelligence
Decision making
Fraud
Discretion
Online Access:View this record in EBSCOhost