Developments in the Call Centre Industry : Analysis, Changes and Challenges
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susce...
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Routledge
2006
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| Acceso en línea: | Ver este registro en EBSCOhost |
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