Working as a contact center attendant: Relating purpose, meaning, sustainability and mental health.
BACKGROUND: There are companies that can be considered financially successful while creating negative externalities for their workers. This is the case of contact centers. OBJECTIVE: The objective of this article is to investigate the challenges for a service company (such as a contact center) in re...
| Publicado en: | Work Vol. 76; no. 4; pp. 1547 - 1564 |
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| Autores principales: | , , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Sage Publications Inc.
2023
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| Acceso en línea: | Ver este registro en EBSCOhost |