Importance-Performance Analysis of Clinical Forensic Services Quality at Bhayangkara Hospital Pekanbaru, Indonesia.
Background: Service quality improvement efforts must focus on the utilisation of resources for continuous quality improvement. The importance-performance analysis (IPA) method is useful in finding service quality items that require corrective action. This study implemented the IPA method to obtain i...
| Published in: | Malaysian Journal of Medical Sciences Vol. 31; no. 1; pp. 103 - 114 |
|---|---|
| Main Authors: | , |
| Format: | research tables/charts Journal Article |
| Published: |
Malaysian Journal of Medical Sciences
2024
|
| Online Access: | View this record in EBSCOhost |