5S management improves the service quality in the outpatient-emergency pharmacy: from management process optimisation to staff capacity enhancement.
Objective As a high-efficiency demanding department in a hospital, the outpatient pharmacy has a great need for quality improvement to provide superior medical service for patients. Little is known about the application of 5S management in a hospital pharmacy department. The aim of this study was to...
| Publicado en: | European Journal of Hospital Pharmacy Vol. 31; no. 3; pp. 259 - 267 |
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| Autores principales: | , , , , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
BMJ Publishing Group
May2024
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=178109028&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 178109028 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 20479956 FD0Y jtl: European Journal of Hospital Pharmacy issn: 20479956 maglogo: N pubinfo: dt: May2024 vid: 31 iid: 3 pid: 8280 pub: BMJ Publishing Group artinfo: ui: 178109028 178109028 178109028 10.1136/ejhpharm-2022-003449 178109028 ppf: 259 ppct: 8 formats: tig: atl: 5S management improves the service quality in the outpatient-emergency pharmacy: from management process optimisation to staff capacity enhancement. aug: au: Wen-Jing Huang Meng-Wan Zhang Bei-Yi Li Xiao-Hui Wang Chu-Han Zhang Jian-Guang Yu affil: Department of Pharmacy, Shanghai Chest Hospital, School of Medicine, Shanghai Jiao Tong University, Shanghai, Xuhui, China sug: subj: Quality Improvement Pharmacy, Retail Administration Emergency Service Outpatient Service Funding Source Human China Hospitals Workflow Job Satisfaction Evaluation Work Experiences Pharmacist Attitudes Evaluation Patient Satisfaction Evaluation Summated Rating Scaling Scales Questionnaires T-Tests Descriptive Statistics Data Analysis Software Productivity Staff Development ab: Objective As a high-efficiency demanding department in a hospital, the outpatient pharmacy has a great need for quality improvement to provide superior medical service for patients. Little is known about the application of 5S management in a hospital pharmacy department. The aim of this study was to evaluate the impacts of 5S management on pharmaceutical service quality and staff capacity in the outpatient-emergency pharmacy. Methods We carried out a 5S project in the outpatient-emergency pharmacy at a local hospital that involved processes including waste elimination, workplace standardisation, and optimisation of workflow and staff quality, and then evaluated the effects of the project. Results The equipment and items in the outpatient-emergency pharmacy were sorted. All the drugs were categorised and put in order. The redesigned workspace and standardised workflow during the project improved the accuracy and efficiency of drug dispensing. The satisfaction rate of patients regarding the pharmaceutical service quality in the outpatient-emergency pharmacy was elevated, as well as the satisfaction rate of pharmacists about their work experiences. The optimisation of objective conditions also stimulated a positive working attitude and professional ability promotion of pharmacists in the outpatient-emergency pharmacy. Conclusions In this study, the 5S management method has proven useful for quality and efficiency improvement in the outpatient-emergency pharmacy, and could be generalised to other departments in a hospital, which provides further evidence of the advantages of the Lean tool in healthcare system management. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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