Problem Detection and Optimization of a Personal Health Record Driven by a Helpdesk Support Tool...Medical Informatics Europe (MIE) 34th Conference, August 25–29, 2024, Athens, Greece.
This study aims to assess the value of a help desk in a Personal Health Record (PHR) for monitoring and improving PHR functionalities and processes. Through analysis of 327 help desk tickets categorized by users as telemedicine and PHR requests, we identified four main gaps: information and feedback...
| Publicado en: | Studies in Health Technology & Informatics Vol. 316; pp. 257 - 262 |
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| Autores principales: | , , , |
| Formato: | proceedings research tables/charts Journal Article |
| Publicado: |
Sage Publications Inc.
2024
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=179286229&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 179286229 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 09269630 U1V jtl: Studies in Health Technology & Informatics issn: 09269630 maglogo: N pubinfo: dt: 2024 vid: 316 pid: 344 pub: Sage Publications Inc. place: Thousand Oaks, California artinfo: ui: 179286229 179286229 179286229 10.3233/SHTI240393 179286229 ppf: 257 ppct: 5 formats: tig: atl: Problem Detection and Optimization of a Personal Health Record Driven by a Helpdesk Support Tool...Medical Informatics Europe (MIE) 34th Conference, August 25–29, 2024, Athens, Greece. aug: au: BRUCHANSKI, Lucila GRANDE RATTI, María Florencia OTERO, Carlos M. PLAZZOTTA, Fernando affil: Health Informatics Department, Hospital Italiano de Buenos Aires, Argentina. sug: subj: Medical Records, Personal Patient Portals Clinical Documentation Improvement User-Computer Interface Implementation Science Congresses and Conferences Greece Greece Human Telemedicine Usability Study Access to Information Information Needs Feedback Communication Health Information Systems Remote Consultation Consumer Health Information Nonexperimental Studies Descriptive Research Cross Sectional Studies ab: This study aims to assess the value of a help desk in a Personal Health Record (PHR) for monitoring and improving PHR functionalities and processes. Through analysis of 327 help desk tickets categorized by users as telemedicine and PHR requests, we identified four main gaps: information and feedback, access to clinical documents, usability, and ubiquity. The tickets highlighted end users' needs such as timely feedback, contextual information, effective communication, and ease of access to clinical documentation. These findings were crucial for initiating improvement cycles for various functionalities and processes within the PHR. pubtype: Academic Journal doctype: proceedings research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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