Problem Detection and Optimization of a Personal Health Record Driven by a Helpdesk Support Tool...Medical Informatics Europe (MIE) 34th Conference, August 25–29, 2024, Athens, Greece.
This study aims to assess the value of a help desk in a Personal Health Record (PHR) for monitoring and improving PHR functionalities and processes. Through analysis of 327 help desk tickets categorized by users as telemedicine and PHR requests, we identified four main gaps: information and feedback...
| Publicado en: | Studies in Health Technology & Informatics Vol. 316; pp. 257 - 262 |
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| Autores principales: | , , , |
| Formato: | proceedings research tables/charts Journal Article |
| Publicado: |
Sage Publications Inc.
2024
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| Acceso en línea: | Ver este registro en EBSCOhost |