Coping with administrative tasks: A cross‐country analysis from a street‐level perspective.
Administrative tasks often are an unavoidable aspect of the daily work of street‐level bureaucrats (SLBs). These burdensome tasks are job demands that can cause stress and put a strain on SLBs' working experience and performance. So far, few studies have searched for job resources that can help SLBs...
| Published in: | Public Administration Review Vol. 84; no. 6; pp. 1134 - 1148 |
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| Main Authors: | , , |
| Format: | Article |
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Wiley-Blackwell
Nov2024
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| Subjects: | |
| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=180293662&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 180293662 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00333352 PBA jtl: Public Administration Review issn: 00333352 maglogo: Y pubinfo: dt: Nov2024 vid: 84 iid: 6 pid: 480 pub: Wiley-Blackwell artinfo: ui: 180293662 10.1111/puar.13745 ppf: 1134 ppct: 14 formats: fmt: – @attributes: type: T – @attributes: type: C – @attributes: type: P size: 752KB tig: atl: Coping with administrative tasks: A cross‐country analysis from a street‐level perspective. aug: au: Tiggelaar, Maria Groeneveld, Sandra George, Bert affil: Department of Public Governance and Management, Ghent University, Ghent, Belgium Institute of Public Administration, Leiden University, The Hague, Netherlands Department of Public and International Affairs, City University of Hong Kong, Hong Kong, SAR, Hong Kong su: Job descriptions Power (Social sciences) Job hunting Job performance Job stress Task analysis sug: subj: Job descriptions Power (Social sciences) Job hunting Job performance Job stress Task analysis ab: Administrative tasks often are an unavoidable aspect of the daily work of street‐level bureaucrats (SLBs). These burdensome tasks are job demands that can cause stress and put a strain on SLBs' working experience and performance. So far, few studies have searched for job resources that can help SLBs cope with this aspect of their daily work. This study analyzes how performing administrative tasks results in job stress. Participation in organizational decision‐making is presented as a job resource that mitigates this impact—although, we hypothesize, less so in countries with high power distance. Using a survey dataset of 113,210 teachers across 46 countries, we find that participation in organizational decision‐making indeed reduces the impact of spending time on administrative tasks on job stress. Power distance does not influence this moderation significantly but does have cross‐level interactions with both the time spent on administrative tasks and the level of participation separately. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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