Artificial Intelligence in Public Relations and Communication Management: Perspectives of Ghanaian Professionals.

Artificial intelligence (AI) is presently transforming society and industries with significant implications for the public relations and communication profession. However, scholarship on this subject in Africa is lacking. This paper addresses this gap by investigating AI in the public relations and...

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Publicado en:Communicare Vol. 43; no. 1; pp. 3 - 14
Autores principales: Anani-Bossman, Albert, Nutsugah, Noel, Abudulai, Justice Issah
Formato: Artículo
Publicado: Communicare, Journal for Communication Sciences in South Africa Aug2024
Materias:
Acceso en línea:Ver este registro en EBSCOhost
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        atl: Artificial Intelligence in Public Relations and Communication Management: Perspectives of Ghanaian Professionals.
      aug:
        au:
          Anani-Bossman, Albert
          Nutsugah, Noel
          Abudulai, Justice Issah
        affil:
          University of Media, Arts and Communication, Unimac -GIJ Campus, Ghana.
          University of Professional Studies, Accra, Ghana.
      su:
        Artificial intelligence
        Public relations
        Ghana
      sug:
        subj:
          Ghana
          Artificial intelligence
          Public relations
      keyword:
        AI opportunities
        AI risks
        Artificial Intelligence
        digital technology
        public relations and communication management
      ab: Artificial intelligence (AI) is presently transforming society and industries with significant implications for the public relations and communication profession. However, scholarship on this subject in Africa is lacking. This paper addresses this gap by investigating AI in the public relations and communication management industry in Ghana. It focuses on the knowledge, adoption, and impact of AI, as well as the perceived risks and challenges associated with the application of AI. The study used the quantitative method to gather data from 275 professionals. Results revealed that professionals have a limited understanding of AI despite their knowledge of the concept. Communication professionals believe AI will impact the profession, their department, and how they work. However, they did not foresee any challenges or risks associated with applying AI (e.g. competency in using AI, motivation to use AI, and loss of jobs). The result points to the need for professionals to increase their knowledge and understanding of AI. There is also the need for public relations scholars in Ghana, and Africa for that matter, to begin having serious discussions on this issue.
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    language: English
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