Factors Influencing the Service Quality for Customer Satisfaction on Parcel Service Safety in the Postal and Courier Industry: Analysis Using Structural Equation Modelling.

In the courier sector, the effectiveness and dependability of the last-mile delivery phase are crucial factors in determining the total quality of service provided to customers. Courier services are also expected to provide valuable service quality to their customers. Even though the growth trend is...

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Publicado en:	Pertanika Journal of Social Sciences & Humanities Vol. 33; no. 2; pp. 587 - 618
Autores principales:	Aziz, Zuraimi Abdul, Nik Hussin, Nik Syuhailah, Mukhtar, Dzulkifli, Nordin, Nurnaddia, Nordin, Nurhaiza
Formato:	Artículo
Publicado:	Universiti Putra Malaysia Apr2025
Materias:	Quality of service Customer satisfaction Structural equation modeling Partial least squares regression Questionnaires
Acceso en línea:	Ver este registro en EBSCOhost