Service Design for the Improvement of Intelligent Tutoring Systems: A Case Study.
Background: Recently human‐centred design plays an increasing role in learning analytics, however this approach is mostly lacking in the design and evaluation of Intelligent Tutoring Systems (ITSs). A potential way to incorporate human‐centred design principles in ITS development is by adopting a se...
| Published in: | Journal of Computer Assisted Learning Vol. 41; no. 4; pp. 1 - 17 |
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| Main Authors: | , , , |
| Format: | pictorial research tables/charts Journal Article |
| Published: |
Wiley-Blackwell
Aug2025
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| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=186918283&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 186918283 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 02664909 6M1 jtl: Journal of Computer Assisted Learning issn: 02664909 maglogo: Y pubinfo: dt: Aug2025 vid: 41 iid: 4 pid: 480 pub: Wiley-Blackwell place: Malden, Massachusetts artinfo: ui: 186918283 186918283 186918283 10.1111/jcal.70088 186918283 ppf: 1 ppct: 16 formats: tig: atl: Service Design for the Improvement of Intelligent Tutoring Systems: A Case Study. aug: au: Wemmenhove, Jelle Bór, Dorina Conijn, Rianne Portegies, Jim affil: Department of Mathematics and Computer Science, Eindhoven University of Technology, Eindhoven, the Netherlands sug: subj: Mathematics Education Computer-Assisted Instruction Teaching Methods Learning Methods Educational Technology Human Netherlands Usability Study Case Studies Data Analysis Methods Course Evaluation Feedback Universal Design ab: Background: Recently human‐centred design plays an increasing role in learning analytics, however this approach is mostly lacking in the design and evaluation of Intelligent Tutoring Systems (ITSs). A potential way to incorporate human‐centred design principles in ITS development is by adopting a service design approach. Objectives: This article aims to identify how a service design approach can contribute to ITS development. Methods: A specific case study is implemented on Waterproof, a system for helping students learn how to write mathematical proofs. Three substudies are conducted, namely a co‐creative service blueprinting session; a usability test which focuses on the broad usage timeline; and an analysis of trace data. Results and Conclusions: The case study's results showed several concrete steps to improve the system and its embedding in the course, including for the onboarding process and the presentation of feedback in the form of error messages. Service design was shown to be useful in providing more a comprehensive design and evaluation of the ITS, going beyond the mere tool, by incorporating multiple stakeholders as well as the educational context. pubtype: Academic Journal doctype: pictorial research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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