Using Springshare's LibCal to Move Librarians off the Reference Desk.
2022, a task group at the University of Victoria Libraries moved reference service off the desk and into an appointments model. We used Springshare's LibCal to create a public web calendar and booking system, with librarians setting office hours and appointments done over Zoom, phone, or in person....
| Published in: | Information Technology & Libraries Vol. 44; no. 3; pp. 1 - 15 |
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| Format: | pictorial Journal Article |
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American Library Association
Sep2025
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| Online Access: | View this record in EBSCOhost |
| Summary: | 2022, a task group at the University of Victoria Libraries moved reference service off the desk and into an appointments model. We used Springshare's LibCal to create a public web calendar and booking system, with librarians setting office hours and appointments done over Zoom, phone, or in person. LibCal allows us to send feedback follow-up requests to appointments and to keep stats and assess usage. This article is a practical case study in implementing a service model change, with emphasis on how we adapted LibCal to support the service to serve librarians and students. |
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