Keeping Up with the Workflow: A Lesson from the Chocolate Factory.
The article discusses the challenges faced by human services workers in managing workloads, drawing a parallel to a famous scene from the television series *I Love Lucy*, where characters Lucy and Ethel struggle to keep up with a fast-moving chocolate-wrapping conveyor belt. It highlights how, simil...
| Publicado en: | Policy & Practice (19426828) Vol. 83; no. 4; pp. 20 - 22 |
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| Formato: | Artículo |
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American Public Human Services Association
Winter2025
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=190425538&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 190425538 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 19426828 B7YA jtl: Policy & Practice (19426828) issn: 19426828 maglogo: N pubinfo: dt: Winter2025 vid: 83 iid: 4 pid: 35 pub: American Public Human Services Association artinfo: ui: 190425538 ppf: 20 ppct: 2 formats: fmt: @attributes: type: P size: 509KB tig: atl: Keeping Up with the Workflow: A Lesson from the Chocolate Factory. aug: au: Bott, Bill affil: Director of Performance Improvement with Change & Innovation Agency, a Vimo company su: Human services Employees' workload Poor families Television series Performance management Process optimization Human resources departments Chocolate factories sug: subj: Human services Employees' workload Poor families Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs) Television series Performance management Process optimization Human resources departments Chocolate factories ab: The article discusses the challenges faced by human services workers in managing workloads, drawing a parallel to a famous scene from the television series *I Love Lucy*, where characters Lucy and Ethel struggle to keep up with a fast-moving chocolate-wrapping conveyor belt. It highlights how, similar to the comedic chaos in the show, workers in fields like child welfare and eligibility determination often find themselves overwhelmed by the volume of cases, leading to missed deadlines and burnout. The author suggests that solutions include hiring more staff, automating processes, and reimagining workflows to improve efficiency and outcomes. Ultimately, the article emphasizes the importance of focusing on quality work and effective management to better serve vulnerable families. pubtype: Periodical doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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