Keeping Up with the Workflow: A Lesson from the Chocolate Factory.

The article discusses the challenges faced by human services workers in managing workloads, drawing a parallel to a famous scene from the television series *I Love Lucy*, where characters Lucy and Ethel struggle to keep up with a fast-moving chocolate-wrapping conveyor belt. It highlights how, simil...

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Bibliographic Details

Published in:	Policy & Practice (19426828) Vol. 83; no. 4; pp. 20 - 22
Main Author:	Bott, Bill
Format:	Article
Published:	American Public Human Services Association Winter2025
Subjects:	Human services Employees' workload Poor families Television series Performance management Process optimization Human resources departments Chocolate factories
Online Access:	View this record in EBSCOhost