Improving External Provider Communication: Strengthening Continuity of Care Through Auto-Fax Innovation...Future of Health Leadership, Informatics and Policy (FHLIP) Conference, February 20, 2026, Toronto, Ontario.

Transitions in care are critical safety moments in mental health. Breakdowns in communication with community providers elevate risks of relapse, suicide, and re-hospitalization. At CAMH, the Auto-Fax feature within I-CARE was designed to streamline communication with external providers but adoption...

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Detalles Bibliográficos
Publicado en:Studies in Health Technology & Informatics Vol. 334; pp. 135 - 137
Autores principales: POYNTER, Brittany, TAJIRIAN, Tania, AULAKH, Jasmine, HAIDER, Uzma
Formato: proceedings Journal Article
Publicado: Sage Publications Inc. 2026
Acceso en línea:Ver este registro en EBSCOhost
Descripción
Sumario:Transitions in care are critical safety moments in mental health. Breakdowns in communication with community providers elevate risks of relapse, suicide, and re-hospitalization. At CAMH, the Auto-Fax feature within I-CARE was designed to streamline communication with external providers but adoption has been inconsistent. A mixed-methods review using physician surveys (2023) and system analysis identified barriers including low awareness, glitches, and process gaps. Survey data showed 53% physician comfort, 65% underuse, and only 35% confidence notes reached targets. Despite HQO and CPSO standards mandating timely provider notification, autofax uptake lags. This project outlines barriers, opportunities, and system-level strategies to strengthen continuity of care, aligning with FHLIP 2026's theme 'From Silos to Synergy.