Improving External Provider Communication: Strengthening Continuity of Care Through Auto-Fax Innovation...Future of Health Leadership, Informatics and Policy (FHLIP) Conference, February 20, 2026, Toronto, Ontario.

Transitions in care are critical safety moments in mental health. Breakdowns in communication with community providers elevate risks of relapse, suicide, and re-hospitalization. At CAMH, the Auto-Fax feature within I-CARE was designed to streamline communication with external providers but adoption...

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Publicado en:Studies in Health Technology & Informatics Vol. 334; pp. 135 - 137
Autores principales: POYNTER, Brittany, TAJIRIAN, Tania, AULAKH, Jasmine, HAIDER, Uzma
Formato: proceedings Journal Article
Publicado: Sage Publications Inc. 2026
Acceso en línea:Ver este registro en EBSCOhost
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      pub: Sage Publications Inc.
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        atl: Improving External Provider Communication: Strengthening Continuity of Care Through Auto-Fax Innovation...Future of Health Leadership, Informatics and Policy (FHLIP) Conference, February 20, 2026, Toronto, Ontario.
      aug:
        au:
          POYNTER, Brittany
          TAJIRIAN, Tania
          AULAKH, Jasmine
          HAIDER, Uzma
        affil: University of Toronto, Toronto, Canada.
      sug:
        subj:
          Mental Health Services
          Mental Disorders Therapy
          Continuity of Patient Care
          Transitional Care
          Digital Health
          Communication Methods
          Hand Off (Patient Safety)
          Electronic Data Interchange
          Congresses and Conferences Ontario
          Ontario
          Human
          Male
          Female
          Multimethod Studies
          Questionnaires
          Audit
          Workflow
          Automation
          Descriptive Statistics
          Confidence Intervals
          Feedback
          Information Literacy
          Health Information Management Service
          Quality of Health Care
          Implementation Science
          Readmission
          Patient Safety
          Diffusion of Innovation
          Male
          Female
      ab: Transitions in care are critical safety moments in mental health. Breakdowns in communication with community providers elevate risks of relapse, suicide, and re-hospitalization. At CAMH, the Auto-Fax feature within I-CARE was designed to streamline communication with external providers but adoption has been inconsistent. A mixed-methods review using physician surveys (2023) and system analysis identified barriers including low awareness, glitches, and process gaps. Survey data showed 53% physician comfort, 65% underuse, and only 35% confidence notes reached targets. Despite HQO and CPSO standards mandating timely provider notification, autofax uptake lags. This project outlines barriers, opportunities, and system-level strategies to strengthen continuity of care, aligning with FHLIP 2026's theme 'From Silos to Synergy.
      pubtype: Academic Journal
      doctype:
        proceedings
        Journal Article
      ougenre: Article
    language: English
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