| Sumario: | This study investigates the impact of financial technology (FinTech) on banking performance, focusing on the role of technological infrastructure, including devices, equipment, software, communication networks, databases, and individual skills. Banking performance is assessed across four key dimensions: financial outcomes, customer satisfaction, internal operational efficiency, and social responsibility. The findings reveal that FinTech significantly enhances banking performance by improving service quality, operational speed, and overall efficiency. Based on these results, the study recommends expanding the adoption of FinTech solutions and strengthening reliance on electronic business practices to deliver faster and higher-quality banking services. Additionally, it emphasizes the importance of training employees to develop and manage essential banking programs while ensuring that managers and senior executives receive specialized courses in financial technology and digital transformation. These steps will support sustainable improvements in banking performance and foster greater competitiveness in the rapidly evolving financial sector.
|
|---|