Organizational adaptation, task complexity, and effective administration of unemployment programs in the American states.
IT modernization reforms seek to improve administrative performance by improving the delivery of program benefits. Performance benefits manifest in a reduction in agency‐induced administrative errors, and a reduction in performance gaps between high and low complexity task caseloads. These claims ar...
| Publicado en: | Journal of Policy Analysis & Management Vol. 45; no. 2; pp. 1 - 22 |
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| Autores principales: | , |
| Formato: | Artículo |
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Wiley-Blackwell
Spring2026
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=192597278&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 192597278 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 02768739 JPA jtl: Journal of Policy Analysis & Management issn: 02768739 maglogo: Y pubinfo: dt: Spring2026 vid: 45 iid: 2 pid: 480 pub: Wiley-Blackwell artinfo: ui: 192597278 10.1002/pam.70024 ppf: 1 ppct: 21 formats: tig: atl: Organizational adaptation, task complexity, and effective administration of unemployment programs in the American states. aug: au: Krause, George A. Hong, Ji Hyeun affil: Alumni Foundation Distinguished Professor of Public Administration, Department of Public Administration and Policy, School of Public and International Affairs, University of Georgia, Athens Georgia,, USA Ph.D. Candidate, Department of Public Administration and Policy, School of Public and International Affairs, University of Georgia, Athens Georgia,, USA su: Organizational resilience Unemployment insurance Digital transformation Error rates Overpayment Task analysis Administrative efficiency sug: subj: Organizational resilience Unemployment insurance Digital transformation Error rates Overpayment Task analysis Administrative efficiency ab: IT modernization reforms seek to improve administrative performance by improving the delivery of program benefits. Performance benefits manifest in a reduction in agency‐induced administrative errors, and a reduction in performance gaps between high and low complexity task caseloads. These claims are evaluated by assessing the impact of IT modernization reforms instituted by state unemployment insurance payment (UIP) agencies from 2002 to 2022. The evidence reveals that these reforms have discernible, unconditional dynamic effects, lowering overall program error rates by 20.95% over 60 months, as well as reducing both absolute and relative reduction in benefit overpayment error rates relating to program efficiency. IT reforms close the performance gap for overall program error rates between high and low task complexity caseloads involving individuals seeking different occupations. This evidence corroborates existing claims that technological‐based administration is inherently non‐neutral since program efficiency gains are emphasized relative to program accessibility gains. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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