Organizational adaptation, task complexity, and effective administration of unemployment programs in the American states.

IT modernization reforms seek to improve administrative performance by improving the delivery of program benefits. Performance benefits manifest in a reduction in agency‐induced administrative errors, and a reduction in performance gaps between high and low complexity task caseloads. These claims ar...

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Detalles Bibliográficos

Publicado en:	Journal of Policy Analysis & Management Vol. 45; no. 2; pp. 1 - 22
Autores principales:	Krause, George A., Hong, Ji Hyeun
Formato:	Artículo
Publicado:	Wiley-Blackwell Spring2026
Materias:	Organizational resilience Unemployment insurance Digital transformation Error rates Overpayment Task analysis Administrative efficiency
Acceso en línea:	Ver este registro en EBSCOhost