How the experience of administrative burdens affects clients' psychological well-being: the role of negativity bias.

A core claim of the administrative burden literature is that the experience of frictions during administrative encounters can generate psychological costs. Using a split-ballot survey experiment with a question order design (n  = 3,812), we show that being asked to recall administrative encounters i...

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Bibliographic Details

Published in:	Journal of Public Administration Research & Theory Vol. 36; no. 2; pp. 234 - 250
Main Authors:	Nam, Jaeyeong, Herd, Pamela, Jilke, Sebastian, Moynihan, Donald
Format:	Article
Published:	Oxford University Press / USA Apr2026
Subjects:	Psychological well-being Public sector Affect (Psychology) Bureaucracy Public welfare policy Demographic characteristics Negativity bias Scientific experimentation
Online Access:	View this record in EBSCOhost