Continuance Intention of Users to Use E-Learning in Professional Qualification Certification: A PRISMA-based Systematic Literature Review.
This paper aims to identify and analyse the key factors that affect the continuance intention of users to use e-learning for professional qualification certification and conduct a comprehensive review of the main research results in the literature. While systematic reviews on e-learning continuance...
| Publicado en: | Pertanika Journal of Social Sciences & Humanities Vol. 34; no. 2; pp. 569 - 598 |
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| Autores principales: | , , , , , |
| Formato: | Literature Review |
| Publicado: |
Universiti Putra Malaysia
Apr2026
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=hlh&AN=193950330&site=ehost-live header: @attributes: shortDbName: hlh uiTerm: 193950330 longDbName: Humanities International Complete uiTag: AN controlInfo: bkinfo: jinfo: jid: 01287702 TKQ jtl: Pertanika Journal of Social Sciences & Humanities issn: 01287702 maglogo: N pubinfo: dt: Apr2026 vid: 34 iid: 2 pid: 20751 pub: Universiti Putra Malaysia artinfo: ui: 193950330 10.47836/pjssh.34.2.02 ppf: 569 ppct: 29 formats: fmt: @attributes: type: P size: 5.4MB tig: atl: Continuance Intention of Users to Use E-Learning in Professional Qualification Certification: A PRISMA-based Systematic Literature Review. aug: au: Huiying, Long Bidin, Rosmiza Binti Haji Mustakim, Siti Salina Binti Sharipudin, Mohamad-Noor Salehhuddin Li, Niu Haoran, Liu affil: Faculty of Modern Languages and Communication, Universiti Putra Malaysia, 8, Persiaran Universiti 1, 43400 Serdang, Selangor Faculty of Educational Studies, Universiti Putra Malaysia, 8, Persiaran Universiti 1, 43400 Serdang, Selangor Faculty of Engineering and Built Environment, Universiti Kebangsaan Malaysia, Lingkungan Ilmu, 43600 Bangi, Selangor su: Certification Digital learning Motivation (Psychology) Computer software quality control Instructional systems design Evidence synthesis sug: subj: Certification Digital learning Motivation (Psychology) Computer software quality control Instructional systems design Evidence synthesis keyword: Continuance intention e-learning Prisma professional certification systematic literature review ab: This paper aims to identify and analyse the key factors that affect the continuance intention of users to use e-learning for professional qualification certification and conduct a comprehensive review of the main research results in the literature. While systematic reviews on e-learning continuance intention exist, few specifically focus on the unique context of professional certification, which is characterised by exam-driven pressures and career-oriented motivations. This study addresses this gap. The study adopts the systematic literature review (SLR) method, draws on the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) protocol, and retrieves relevant articles from electronic databases such as Web of Science, Scopus, Emerald, and Science Direct. The research focuses on key factors and user characteristics. The results of the systematic analysis show that the main factors affecting the continuance intention of users include: (1) the technical quality and functionality of the learning platform, system usability, platform functions and technical support; (2) users' internal learning motivation and demand for professional certification; (3) the quality of course design, customisation flexibility and learning efficiency; (4) social influence, the construction of learning community and environment factors have a significant effect on user emotions and resource security. The study provides detailed, context-specific optimisation suggestions for e-learning system designers and educational institutions. Improving technical performance, enhancing course design, and strengthening social support can significantly improve users continued use intention, especially in the rapidly changing environment after the epidemic. pubtype: Academic Journal doctype: Literature Review src: R language: English refInfo: copyright: @attributes: flag: Y custom: Copyright of Pertanika Journal of Social Sciences & Humanities is the property of Universiti Putra Malaysia and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. item: Pertanika Journal of Social Sciences & Humanities holder: Universiti Putra Malaysia dt: @attributes: year: 2026 holdings: @attributes: islocal: N |
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