Developing a RAG-Based Chatbot for Healthcare: A Case Study of the HeartWise AI Chatbot...36th Medical Informatics Europe (MIE) Conference, May 25-28, 2026, Genoa, Italy.

HeartWise is a proof-of-concept Retrieval Augmented Generation (RAG) chatbot supporting self-care in coronary artery disease. Eight simulated scenarios were used to assess preliminary performance. Six cases (75%) produced guideline-consistent responses, while two vague medication-related queries exp...

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Publicado en:Studies in Health Technology & Informatics Vol. 336; pp. 762 - 764
Autores principales: PELTONEN, Riina, SETÄLÄ, Manu, PELTONEN, Laura-Maria
Formato: proceedings research Journal Article
Publicado: Sage Publications Inc. 2026
Acceso en línea:Ver este registro en EBSCOhost
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      dt: 2026
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      pub: Sage Publications Inc.
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        atl: Developing a RAG-Based Chatbot for Healthcare: A Case Study of the HeartWise AI Chatbot...36th Medical Informatics Europe (MIE) Conference, May 25-28, 2026, Genoa, Italy.
      aug:
        au:
          PELTONEN, Riina
          SETÄLÄ, Manu
          PELTONEN, Laura-Maria
        affil: Faculty of Information Technology and Communication Sciences, Tampere University, Tampere, Finland.
      sug:
        subj:
          Chatbot
          Information Retrieval
          Self Care
          Software Design
          Congresses and Conferences Italy
          Italy
          Case Studies
          Artificial Intelligence, Generative
          Simulations
          Descriptive Statistics
          Recovery
          Physical Activity
          Diet
          Stress Management
          Triage
          Pilot Studies
          Qualitative Studies
          Health Care Delivery
      ab: HeartWise is a proof-of-concept Retrieval Augmented Generation (RAG) chatbot supporting self-care in coronary artery disease. Eight simulated scenarios were used to assess preliminary performance. Six cases (75%) produced guideline-consistent responses, while two vague medication-related queries exposed limitations in context handling. Iterative refinements to the knowledge base, retrieval settings, and prompt engineering improved consistency. Given the small, qualitative evaluation, findings indicate early feasibility, not intended for clinical decision making. The study outlines practical design considerations for transparent, safe RAG applications in healthcare.
      pubtype: Academic Journal
      doctype:
        proceedings
        research
        Journal Article
      ougenre: Article
    language: English
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