Less Hype, More Hope: A Framework for AI Capabilities and Digital Stewardship in Human Services Organizations.

The article focuses on the integration of artificial intelligence (AI) tools within human service organizations (HSOs) and proposes a framework for sustainable adoption called digital stewardship. It emphasizes that HSOs should begin AI adoption by identifying specific practice-based challenges and...

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Publicado en:Journal of Technology in Human Services Vol. 44; no. 1; pp. 56 - 62
Autores principales: Goldkind, Lauri, Dove, Graham, Báez, Johanna Creswell, Victor, Bryan G.
Formato: editorial glossary tables/charts Journal Article
Publicado: Taylor & Francis Ltd Jan-Mar2026
Acceso en línea:Ver este registro en EBSCOhost
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      dt: Jan-Mar2026
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      pub: Taylor & Francis Ltd
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        atl: Less Hype, More Hope: A Framework for AI Capabilities and Digital Stewardship in Human Services Organizations.
      aug:
        au:
          Goldkind, Lauri
          Dove, Graham
          Báez, Johanna Creswell
          Victor, Bryan G.
        affil: Graduate School of Social Service, Fordham University, New York, NY
      sug:
        subj:
          Artificial Intelligence
          Digital Technology
          Conceptual Framework
          Organizations, Nonprofit
          Organizational Change
          Serial Publications
          Leadership
          Implementation Science
          Community Role
          Decision Making, Organizational
          Information Technology
          Strategic Planning
          Professional Competence
      ab: The article focuses on the integration of artificial intelligence (AI) tools within human service organizations (HSOs) and proposes a framework for sustainable adoption called digital stewardship. It emphasizes that HSOs should begin AI adoption by identifying specific practice-based challenges and aligning AI capabilities accordingly, rather than starting with prepackaged technology solutions. The digital stewardship framework comprises three interrelated practices: digital discernment (evaluating AI’s fit with organizational needs and values), digital accompaniment (engaging stakeholders in reflective planning and implementation), and digital attunement (co-designing AI tools with staff, clients, and community members). The article highlights the importance of long-term, mission-aligned strategies supported by partnerships, such as those with universities, to build organizational capacity and ensure ethical, effective AI integration in human services.
      pubtype: Academic Journal
      doctype:
        editorial
        glossary
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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