The role of AI-activated positive emotions in users' continuous use of digital financial services: an experimental and survey study.

Advancements in artificial intelligence (AI)-enabled technology have made mobile and online settings the dominant places for launching financial services innovation. This study uses an experiment and a survey to investigate whether and how positive emotions activated by AI can enhance users' continu...

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Detalles Bibliográficos

Publicado en:	Humanities & Social Sciences Communications Vol. 13; no. 1; pp. 1 - 16
Autores principales:	Chen, Xi, Chen, Cheng, Huang, Ling
Formato:	Artículo
Publicado:	Springer Nature 4/1/2026
Materias:	Online banking Financial technology Perceived benefit Expectation (Philosophy) Risk perception Affective computing User experience
Acceso en línea:	Ver este registro en EBSCOhost