Influences of daily negative feedback and the roles of emotional labor and mindfulness.
Existing research demonstrates that negative feedback elicits employees' negative emotions. However, this study examines how negative feedback may elicit both negative (i.e., anger) and positive (i.e., gratitude) emotions as lagged consequences. We drew on the emotional labor model to untangle the u...
| Published in: | Applied Psychology: An International Review Vol. 75; no. 3; pp. 1 - 30 |
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| Main Authors: | , |
| Format: | research tables/charts Journal Article |
| Published: |
Wiley-Blackwell
Jun2026
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| Online Access: | View this record in EBSCOhost |