Relational introspections with machines: a social-cognitive framework of trait perception, relational schemas, and trust in intention to use AI.

This paper proposes a framework for understanding people's relational introspections with machines. Through a social information processing lens, we argue that such introspections begin with relative perceptions of two basic traits: communion (prosocial intentionality) and agency (goal-pursuit capac...

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Detalles Bibliográficos
Publicado en:Human Communication Research Vol. 52; no. 3; pp. 133 - 147
Autores principales: Liao, Wang, Lee, Ya-Ching, Xue, Haoning, McKinley, Emily
Formato: Artículo
Publicado: Oxford University Press / USA Jun2026
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Acceso en línea:Ver este registro en EBSCOhost
Descripción
Sumario:This paper proposes a framework for understanding people's relational introspections with machines. Through a social information processing lens, we argue that such introspections begin with relative perceptions of two basic traits: communion (prosocial intentionality) and agency (goal-pursuit capacities) for both machine and user. These relative perceptions are then interpreted through relational schemas in the short term and regulated by trust in the long term––jointly shaping relational behaviors toward the machine (e.g. intention to use). We surveyed three US samples of various AI-technology users (college students, N  = 438; MTurk participants, N  = 1,023; Prolific participants, N  = 726, matched to census demographics). Results consistently showed that (a) intention to use such a machine was driven by self-agency followed by machine-communion, whereas machine-agency and self-communion had no direct impact, and (b) the relative importance of these trait perceptions was mediated by certain relational schemas and moderated by trust across respondents.