Relational introspections with machines: a social-cognitive framework of trait perception, relational schemas, and trust in intention to use AI.

This paper proposes a framework for understanding people's relational introspections with machines. Through a social information processing lens, we argue that such introspections begin with relative perceptions of two basic traits: communion (prosocial intentionality) and agency (goal-pursuit capac...

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Publicado en:Human Communication Research Vol. 52; no. 3; pp. 133 - 147
Autores principales: Liao, Wang, Lee, Ya-Ching, Xue, Haoning, McKinley, Emily
Formato: Artículo
Publicado: Oxford University Press / USA Jun2026
Materias:
Acceso en línea:Ver este registro en EBSCOhost
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        atl: Relational introspections with machines: a social-cognitive framework of trait perception, relational schemas, and trust in intention to use AI.
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        au:
          Liao, Wang
          Lee, Ya-Ching
          Xue, Haoning
          McKinley, Emily
        affil:
          Department of Communication, University of Washington, Seattle, United States
          Institute of Marketing Communication, National Sun Yat-sen University, Kaohsiung, Taiwan
          Department of Communication, University of Utah, Salt Lake City, United States
          Department of Communication, University of California Davis, Davis, United States
      su:
        Trust
        Judgment (Psychology)
        Social cognitive theory
        Schemas (Psychology)
        Artificial intelligence
        Human-artificial intelligence interaction
        Introspection
      sug:
        subj:
          Trust
          Judgment (Psychology)
          Social cognitive theory
          Schemas (Psychology)
          Artificial intelligence
          Human-artificial intelligence interaction
          Introspection
      keyword:
        agency
        artificial intelligence
        assemblage
        communion
        copyrightHolder:International Communication Association
        copyrightYear:2026
        human–machine communication
        inLanguage:en
        perception
        publisher:Oxford University Press
        relational schemas
        sameAs:https://dx.doi.org/10.1093/hcr/hqaf026
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        social information processing
        trust
        agency
        artificial intelligence
        assemblage
        communion
        copyrightHolder:International Communication Association
        copyrightYear:2026
        human–machine communication
        inLanguage:en
        perception
        publisher:Oxford University Press
        relational schemas
        sameAs:https://dx.doi.org/10.1093/hcr/hqaf026
        schema
        social information processing
        trust
      ab: This paper proposes a framework for understanding people's relational introspections with machines. Through a social information processing lens, we argue that such introspections begin with relative perceptions of two basic traits: communion (prosocial intentionality) and agency (goal-pursuit capacities) for both machine and user. These relative perceptions are then interpreted through relational schemas in the short term and regulated by trust in the long term––jointly shaping relational behaviors toward the machine (e.g. intention to use). We surveyed three US samples of various AI-technology users (college students, N  = 438; MTurk participants, N  = 1,023; Prolific participants, N  = 726, matched to census demographics). Results consistently showed that (a) intention to use such a machine was driven by self-agency followed by machine-communion, whereas machine-agency and self-communion had no direct impact, and (b) the relative importance of these trait perceptions was mediated by certain relational schemas and moderated by trust across respondents.
      pubtype: Academic Journal
      doctype: Article
      src: R
    language: English
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