Managing E-Mail Overload: Solutions and Future Challenges.

The article discusses problems in the organization of electronic messages, and offers solutions to those problems. One of the solutions of e-mail clutter is manually created folders in which the user distributes the e-mails. To solve the time consumption problems of manually dispersing e-mails to fo...

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Bibliographic Details
Published in:Computer (00189162) Vol. 40; no. 2; pp. 31 - 37
Main Authors: Schuff, David, Turetken, Ozgur, D'Arcy, John, Croson, David
Format: Article
Published: IEEE Feb2007
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Online Access:View this record in EBSCOhost
Description
Summary:The article discusses problems in the organization of electronic messages, and offers solutions to those problems. One of the solutions of e-mail clutter is manually created folders in which the user distributes the e-mails. To solve the time consumption problems of manually dispersing e-mails to folders, the authors offers the names several computer programs that use the past actions of the user in determining which folder to put the e-mail. To solve the problem of non-content specific folder headings generated by the user, the authors offer information on the Automatic Clustering E-Mail Management System, which automatically disperses e-mails to the program's self generated, content specific folders using text clustering technology.