Measuring Quality : Performance Measurement in Libraries. 2nd Revised Edition

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness....

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Detalles Bibliográficos
Autores principales: Roswitha Poll, Peter te Boekhorst
Formato: Libro
Publicado: De Gruyter Saur 2007
Materias:
Acceso en línea:Ver este registro en EBSCOhost
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          Roswitha Poll
          Peter te Boekhorst
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        9783598440281
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          Roswitha Poll
          Peter te Boekhorst
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        Public libraries--Evaluation
        Academic libraries--Evaluation
        Bibliometrics
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          LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General
          Public libraries--Evaluation
          Academic libraries--Evaluation
          Bibliometrics
      ab: The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.
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