Chat Reference at Carnegie Mellon University.
Carnegie Mellon University Libraries began its chat reference service in October of 2000. The article explains why library administrators decided to institute chat reference and the steps taken to implement this decision. The Libraries utilize commercial off-the-shelf software called LivePerson. Ser...
| Publicado en: | Public Services Quarterly Vol. 1; no. 2; pp. 29 - 42 |
|---|---|
| Autores principales: | , |
| Formato: | Artículo |
| Publicado: |
Taylor & Francis Ltd
2002
|
| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=27651544&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 27651544 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 15228959 8BR jtl: Public Services Quarterly issn: 15228959 maglogo: N pubinfo: dt: 2002 vid: 1 iid: 2 pid: 377 pub: Taylor & Francis Ltd artinfo: ui: 27651544 10.1300/J295v01n02_04 ppf: 29 ppct: 13 formats: tig: atl: Chat Reference at Carnegie Mellon University. aug: au: Neuhaus, Paul Marsteller, Matthew R. affil: Social Sciences Librarian, Carnegie Mellon University Physics, Math Librarian, Carnegie Mellon University su: Pittsburgh (Pa.) Pennsylvania Carnegie-Mellon University Online chat Library reference services Online information services sug: subj: Online chat Pittsburgh (Pa.) Pennsylvania Carnegie-Mellon University Libraries and Archives Internet Publishing and Broadcasting and Web Search Portals Library reference services Online information services keyword: digital e-reference case study reference Virtual chat digital e-reference case study reference Virtual chat ab: Carnegie Mellon University Libraries began its chat reference service in October of 2000. The article explains why library administrators decided to institute chat reference and the steps taken to implement this decision. The Libraries utilize commercial off-the-shelf software called LivePerson. Service evaluation features of LivePerson provide interesting data for analysis. Summary statistics of the service and the cumulative results of post chat surveys (filled out by chat patrons on a voluntary basis) are presented. Plans for future enhancements of the chat reference service are discussed. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
|---|