Chat Reference at Carnegie Mellon University.

Carnegie Mellon University Libraries began its chat reference service in October of 2000. The article explains why library administrators decided to institute chat reference and the steps taken to implement this decision. The Libraries utilize commercial off-the-shelf software called LivePerson. Ser...

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Detalles Bibliográficos

Publicado en:	Public Services Quarterly Vol. 1; no. 2; pp. 29 - 42
Autores principales:	Neuhaus, Paul, Marsteller, Matthew R.
Formato:	Artículo
Publicado:	Taylor & Francis Ltd 2002
Materias:	Pittsburgh (Pa.) Pennsylvania Carnegie-Mellon University Online chat Library reference services Online information services
Acceso en línea:	Ver este registro en EBSCOhost