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High-Reliability Organizations: Changing the Culture of Care in Two Medical Units.

The article presents a set of design issues and design ideas that are exceptionally relevant to new forms of design practice, for example, design that involves human interaction, substantive forms of service design, and complex human systems. It presents the design and development of a pediatric int...

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Published in:Design Issues Vol. 24; no. 1; pp. 78 - 91
Main Author: Van Stralen, Daved
Format: Article
Published: MIT Press Winter2008
Subjects:
Design
Social interaction
Intensive care units
Pediatric intensive care
Nursing care facilities
Leadership
Online Access:View this record in EBSCOhost
Summary:The article presents a set of design issues and design ideas that are exceptionally relevant to new forms of design practice, for example, design that involves human interaction, substantive forms of service design, and complex human systems. It presents the design and development of a pediatric intensive care unit and a pediatric nursing home. This account demonstrates how personal experience in a related, but different environment, along with several key theories, can be brought into practice through effective leadership and design thinking.