Measuring Street Cleanliness: A Comparison of New York City’s Scorecard and Results from a Citizen Survey.
Public administrators at the local level often rely on citizen surveys to measure the outcomes or accomplishments of their service delivery efforts. However, many remain skeptical about the value of survey-based measures of local government performance, in large part because of the low empirical cor...
| Publicado en: | Public Administration Review Vol. 68; no. 2; pp. 295 - 304 |
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| Autores principales: | , , |
| Formato: | Artículo |
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Wiley-Blackwell
Mar2008
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=29332085&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 29332085 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00333352 PBA jtl: Public Administration Review issn: 00333352 maglogo: Y pubinfo: dt: Mar2008 vid: 68 iid: 2 pid: 480 pub: Wiley-Blackwell artinfo: ui: 29332085 10.1111/j.1540-6210.2007.00863.x ppf: 295 ppct: 9 formats: fmt: – @attributes: type: T – @attributes: type: P size: 224KB tig: atl: Measuring Street Cleanliness: A Comparison of New York City’s Scorecard and Results from a Citizen Survey. aug: au: Van Ryzin, Gregg G. Immerwahr, Stephen Altman, Stan affil: City University of New York su: Social surveys Sanitation Citizen participation in public administration Municipal services Municipal government Street cleaning sug: subj: Social surveys Sanitation Citizen participation in public administration Municipal services Municipal government Administration of Public Health Programs Administration of Air and Water Resource and Solid Waste Management Programs Administration of Housing Programs Other local, municipal and regional public administration Administration of Urban Planning and Community and Rural Development Other Support Activities for Road Transportation Other Services to Buildings and Dwellings All Other Miscellaneous Waste Management Services Street cleaning ab: Public administrators at the local level often rely on citizen surveys to measure the outcomes or accomplishments of their service delivery efforts. However, many remain skeptical about the value of survey-based measures of local government performance, in large part because of the low empirical correlation between objective and subjective performance measures reported in the literature. Using data from New York City’s street cleanliness scorecard, a well-established outcome measure, combined with responses from more than 4,000 respondents to a citizen survey, the authors find a clear and consistent correlation between the scorecard and citizen ratings of street cleanliness in their neighborhoods. Moreover, the street cleanliness scorecard is a much stronger predictor of citizen ratings than demographic factors, trust in government, or contextual effects. These results demonstrate that citizen judgments about government performance can correspond closely with more objectively measured outcomes—and that citizen surveys can provide valid and useful performance measures, at least for some local government services. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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