Electronic Engagement : A Guide for Public Sector Managers

Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers'expectations about service quality.This guide (written for manager...

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Detalles Bibliográficos

Autor principal:	Peter Chen
Formato:	Libro
Publicado:	ANU Press 2007
Materias:	Web sites > Design Digital communications Business communication Information resources management
Acceso en línea:	Ver este registro en EBSCOhost