Winning hearts and minds? - Emotional labour and learning for care management work.
This paper is based on empirical research into the skill needs of care managers and examines the legacy of care management and the effect that 'new managerialist' approaches have had on care management work. The concept of emotional labour is used in context and applied to the work of care managers...
| Publicado en: | Journal of Social Work Practice Vol. 14; no. 2; pp. 149 - 159 |
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| Formato: | Artículo |
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Taylor & Francis Ltd
Nov2000
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=3990752&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 3990752 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 02650533 56H jtl: Journal of Social Work Practice issn: 02650533 maglogo: N pubinfo: dt: Nov2000 vid: 14 iid: 2 pid: 377 pub: Taylor & Francis Ltd artinfo: ui: 3990752 10.1080/02650530020020546 ppf: 149 ppct: 10 formats: fmt: @attributes: type: P size: 143KB tig: atl: Winning hearts and minds? - Emotional labour and learning for care management work. aug: au: Gorman, Helen affil: Senior Lecturer and Teaching Fellow, Faculty of Health and Community Care, University of Central England in Birmingham, Room B708, Baker Building, Perry Barr, Birmingham B42 2SU, UK su: Social services Social work administration Social workers Learning Management sug: subj: Social services Social work administration Social workers Learning Other Individual and Family Services Management ab: This paper is based on empirical research into the skill needs of care managers and examines the legacy of care management and the effect that 'new managerialist' approaches have had on care management work. The concept of emotional labour is used in context and applied to the work of care managers where the ultimate aim is quality outcomes for users of services. The paper argues that recognising the validity of the concept of emotional labour in context relates to the need for a greater acknowledgement of the skills required by care managers. 'Soft skills' that involve improving own learning and performance through reflection, problem solving and working with others are the key skills required for complex care management work. A rationale is made for reconsidering competency approaches to training in favour of continuing professional development. A preferred approach is one that emphasises both the personal and professional aspects of learning and the social world of the learner. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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