Winning hearts and minds? - Emotional labour and learning for care management work.

This paper is based on empirical research into the skill needs of care managers and examines the legacy of care management and the effect that 'new managerialist' approaches have had on care management work. The concept of emotional labour is used in context and applied to the work of care managers...

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Publicado en:	Journal of Social Work Practice Vol. 14; no. 2; pp. 149 - 159
Autor principal:	Gorman, Helen
Formato:	Artículo
Publicado:	Taylor & Francis Ltd Nov2000
Materias:	Social services Social work administration Social workers Learning Management
Acceso en línea:	Ver este registro en EBSCOhost