Examining User Involvement in Continuous Software Development (A case of error reporting system).
The article reports on user involvement in continuous computer software development. Computer software companies, in order to maintain adequate levels of customer satisfaction, spend an estimated 50-75% of total software development costs on testing the software, eliminating errors in the software,...
| Publicado en: | Communications of the ACM Vol. 52; no. 9; pp. 113 - 118 |
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| Autores principales: | , |
| Formato: | Artículo |
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Association for Computing Machinery
Sep2009
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=hlh&AN=44181668&site=ehost-live header: @attributes: shortDbName: hlh uiTerm: 44181668 longDbName: Humanities International Complete uiTag: AN controlInfo: bkinfo: jinfo: jid: 00010782 ACM jtl: Communications of the ACM issn: 00010782 maglogo: N pubinfo: dt: Sep2009 vid: 52 iid: 9 pid: 68 pub: Association for Computing Machinery artinfo: ui: 44181668 10.1145/1562164.1562194 ppf: 113 ppct: 5 formats: tig: atl: Examining User Involvement in Continuous Software Development (A case of error reporting system). aug: au: MUTHITACHAROEN, ACHITA (MI) SAEED, KHAWAJA A. affil: Associate Professor in MIS at Wichita State University, Wichita, KS. Associate Professor of Information Systems, The W. Frank Barton School of Business at The Wichita State University, Wichita, KS. su: Computer software development Computer software Customer satisfaction Computer users Errors Product improvement sug: subj: Computer software development Computer software Customer satisfaction Computer users Errors Product improvement ab: The article reports on user involvement in continuous computer software development. Computer software companies, in order to maintain adequate levels of customer satisfaction, spend an estimated 50-75% of total software development costs on testing the software, eliminating errors in the software, and verification activities. However, it is difficult to eliminate all errors in computer software and so companies have involved computer users in the process of error reporting with an error reporting system where the computer user informs the company directly or through a third party vendor. pubtype: Periodical doctype: Article src: R language: English refInfo: copyright: @attributes: flag: Y dt: @attributes: year: 2009 holdings: @attributes: islocal: N |
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