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Examining User Involvement in Continuous Software Development (A case of error reporting system).

The article reports on user involvement in continuous computer software development. Computer software companies, in order to maintain adequate levels of customer satisfaction, spend an estimated 50-75% of total software development costs on testing the software, eliminating errors in the software,...

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Published in:Communications of the ACM Vol. 52; no. 9; pp. 113 - 118
Main Authors: MUTHITACHAROEN, ACHITA (MI), SAEED, KHAWAJA A.
Format: Article
Published: Association for Computing Machinery Sep2009
Subjects:
Computer software development
Computer software
Customer satisfaction
Computer users
Errors
Product improvement
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