| Sumario: | The article discusses the advantages and disadvantages of automation, and the areas that need to be improved in order for automation to achieve its full potential. The likelihood that a commuter rail accident in Washington, D.C., in June 2009 was caused by a computer malfunction is mentioned, noting that the accident is an example of the consequences for human over-reliance on automation. The need for better research into the interaction between machines and humans is noted, mentioning that it is sometimes necessary to determine the purpose served by automation, when it is wise to avoid it altogether, and how to anticipate the ways that systems will be used and the ways that unanticipated consequences could take place.
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