Taking A Flexible Approach to ASPs.

The article presents the results of a study which investigated the market for internet-based computer software applications among small and medium enterprises (SMEs). Application service providers (ASPs) are said to have achieved considerable success with big business, but less in the SME market. A...

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Detalles Bibliográficos
Publicado en:Communications of the ACM Vol. 53; no. 2; pp. 139 - 144
Autores principales: ALTAF, FARHEEN, SCHUFF, DAVID
Formato: Artículo
Publicado: Association for Computing Machinery Feb2010
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Acceso en línea:Ver este registro en EBSCOhost
Descripción
Sumario:The article presents the results of a study which investigated the market for internet-based computer software applications among small and medium enterprises (SMEs). Application service providers (ASPs) are said to have achieved considerable success with big business, but less in the SME market. A survey of over 100 SMEs indicated that lack of customization options was an issue. Concerns about the financial stability and service reliability of the ASPs were also major concerns. The implications of these findings for ASPs wishing to improve their SME sales are discussed, and the significance of flexibility in terms of functional capacity is addressed in this context.