Understanding Street-Level Bureaucrats' Decision Making: Determining Eligibility in the Social Security Disability Program.

Personal interactions between clients and street-level bureaucrats are significant in explaining why street-level bureaucrats behave as they do. Not all bureaucracies that apply program rules to individuals, however, engage face-to-face with their clientele. As more intake procedures are automated,...

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Publicado en:	Public Administration Review Vol. 70; no. 2; pp. 247 - 258
Autor principal:	Keiser, Lael R.
Formato:	Artículo
Publicado:	Wiley-Blackwell Mar/Apr2010
Materias:	United States Organizational sociology Bureaucracy Decision making Social security Decision making in public administration
Acceso en línea:	Ver este registro en EBSCOhost