Big brother or friendly coach? computer monitoring in the 21st century.

Computerized employee-monitoring systems will be used more frequently in the near future to inspire workers to greater job performance. Already, as many as 26 million workers in the U.S. are monitored at their jobs, and this number is expected to increase as computers become more widespread and the...

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Bibliographic Details
Published in:Futurist Vol. 27; pp. 33 - 38
Main Author: DeTienne, Kristen Bell
Format: Article
Published: World Future Society Sep/Oct93
Subjects:
Online Access:View this record in EBSCOhost
Description
Summary:Computerized employee-monitoring systems will be used more frequently in the near future to inspire workers to greater job performance. Already, as many as 26 million workers in the U.S. are monitored at their jobs, and this number is expected to increase as computers become more widespread and the costs of monitoring systems go down. The evasion-proof monitoring systems of the future will be able to coach employees or provide needed information, allowing them to do their jobs better; give employees valuable data about their performance; offer employees greater freedom in achieving desired results; facilitate teamwork; permit companies to tie compensation more closely to performance; and allow some employees to work from home. All of these capabilities, however, have the potential to increase employee stress, create high job turnover, and violate employees' rights of privacy and dignity.