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Two types of bureaucracy: enabling and coercive.

This article proposes a conceptualization of workflow formalization that helps reconcile the contrasting assessments of bureaucracy as alienating to employees or as enabling them to perform their tasks better. Interpreting formalization as an organizational technology, we use recent research on the...

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Published in:Administrative Science Quarterly Vol. 41; pp. 61 - 90
Main Authors: Adler, Paul S., Borys, Bryan
Format: Article
Published: Administrative Science Quarterly March 1996
Subjects:
Organizational behavior
Bureaucracy
Technology & labor
Employee rules
Online Access:View this record in EBSCOhost