The use of computer-based collaborative knowledge mapping to measure team processes and team outcomes.

Part of a special issue on computer-based performance assessment of problem solving. A study was conducted to investigate the feasibility of using a computer-based, networked collaborative knowledge mapping system in order to measure teamwork skills. The nature of interactions between team members...

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Bibliographic Details
Published in:Computers in Human Behavior Vol. 15; no. 3-4; pp. 463 - 494
Main Authors: Chung, G. K. W. K., O'Neil, H. F., Herl, H. E.
Format: Article
Published: Elsevier Science May/July 1999
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Online Access:View this record in EBSCOhost
Description
Summary:Part of a special issue on computer-based performance assessment of problem solving. A study was conducted to investigate the feasibility of using a computer-based, networked collaborative knowledge mapping system in order to measure teamwork skills. The nature of interactions between team members as they jointly constructed a knowledge map was examined, and teamwork processes were measured by examining message usage. Messages were categorized as belonging to one of six team processes: adaptability, communication, coordination, decision-making, interpersonal, and leadership. No significant correlations were observed between team processes and team outcomes, which may be partly due to a split-attention effect resulting from the design of the user interface. It was noted, however, that students were successfully able to construct knowledge maps using the system proposed. This suggests that the general approach proposed to using networked computers to measure group processes is still viable given existing alternatives.