The determinants of success in implementing an expert system in state government.

A model of the determinants of the extent to which managers use an expert system—computerized decision-making software and emulates human decision-making—is developed. The model is tested by investigating how managers in the Florida Department of Motor Vehicles respond to their expert system.

Detalles Bibliográficos
Publicado en:	Public Administration Review Vol. 58; no. 4; pp. 293 - 306
Autores principales:	Berry, Frances Stokes, Berry, William D., Foster, Stephen K.
Formato:	Artículo
Publicado:	Wiley-Blackwell July/August 1998
Materias:	Supervision of employees Management information systems Decision making in public administration Expert systems Government computer systems
Acceso en línea:	Ver este registro en EBSCOhost

Descripción
Sumario:	A model of the determinants of the extent to which managers use an expert system—computerized decision-making software and emulates human decision-making—is developed. The model is tested by investigating how managers in the Florida Department of Motor Vehicles respond to their expert system.