A Multiple-Indicator Approach to Municipal Service Evaluation: Correlating Performance Measurement and Citizen Satisfaction across Jurisdictions.
Early work on municipal service-quality assessment recommended multiple measures of performance from both providers and users. Citizen satisfaction surveys have rivaled their more quantitative counterpart, administrative performance measures, in adoption, but the implication of survey results for ac...
| Publicado en: | Public Administration Review Vol. 62; no. 5; pp. 610 - 622 |
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| Autores principales: | , |
| Formato: | Artículo |
| Publicado: |
Wiley-Blackwell
Sep/Oct2002
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |