The assessment tool: a method to support asynchronous communication between computer experts and laypersons.
Help-desks for hardware and software are a prominent example of Internet-based consulting services. If computer experts' counseling of laypersons is to be effective, the experts need to be able to adjust their way of communicating to fit the knowledge of the layperson. In asynchronous Internet-based...
| Published in: | Computers in Human Behavior Vol. 22; no. 5; pp. 917 - 941 |
|---|---|
| Main Authors: | , |
| Format: | Article |
| Published: |
Elsevier Science
September 2006
|
| Subjects: | |
| Online Access: | View this record in EBSCOhost |