The assessment tool: a method to support asynchronous communication between computer experts and laypersons.
Help-desks for hardware and software are a prominent example of Internet-based consulting services. If computer experts' counseling of laypersons is to be effective, the experts need to be able to adjust their way of communicating to fit the knowledge of the layperson. In asynchronous Internet-based...
| Publicado en: | Computers in Human Behavior Vol. 22; no. 5; pp. 917 - 941 |
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| Autores principales: | , |
| Formato: | Artículo |
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Elsevier Science
September 2006
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| Acceso en línea: | Ver este registro en EBSCOhost |