The effects of feedback interventions on performance: a historical review, a meta-analysis and a preliminary feedback intervention theory.

Since the beginning of the century, feedback interventions (FIs) produced negative—but largely ignored—effects on performance. A meta-analysis (607 effect sizes; 23,663 observations) suggests that FIs improved performance on average (d = .41) but that over ⅓ of the FIs decreased performance. This...

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Detalles Bibliográficos
Publicado en:Psychological Bulletin Vol. 119; pp. 254 - 285
Autores principales: Kluger, Avraham N., DeNisi, Angelo
Formato: Artículo
Publicado: American Psychological Association March 1996
Materias:
Acceso en línea:Ver este registro en EBSCOhost
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      dt: March 1996
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        10.1037/0033-2909.119.2.254
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        atl: The effects of feedback interventions on performance: a historical review, a meta-analysis and a preliminary feedback intervention theory.
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          Kluger, Avraham N.
          DeNisi, Angelo
      su:
        Performance
        Psychological feedback
        Attention
        Feedback control systems
      sug:
        subj:
          Performance
          Psychological feedback
          Attention
          Feedback control systems
      keyword: Performance level
      ab: Since the beginning of the century, feedback interventions (FIs) produced negative—but largely ignored—effects on performance. A meta-analysis (607 effect sizes; 23,663 observations) suggests that FIs improved performance on average (d = .41) but that over ⅓ of the FIs decreased performance. This finding cannot be explained by sampling error, feedback sign, or existing theories. The authors proposed a preliminary FI theory (FIT) and tested it with moderator analyses. The central assumption of FIT is that FIs change the locus of attention among 3 general and hierarchically organized levels of control: task learning, task motivation, and meta-tasks (including self-related) processes. The results suggest that FI effectiveness decreases as attention moves up the hierarchy closer to the self and away from the task. These findings are further moderated by task characteristics that are still poorly understood. Reprinted by permission of the publisher.
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    language: English
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